Support

Start with the connection checklist below. You can ask the coach to export or correct your data. Deleting your whole account is asked for by email, and asking the coach to delete everything gets you that page and nothing else.

1. Manage your data in conversation

• Get a copy of your data. Ask the coach what it holds about you. The archive arrives in the conversation and states what it deliberately leaves out.
• Delete your account — not here. Ask the coach and it hands you section 2; nothing is submitted and nothing is removed until you write.
• Correct something you reported. Report the corrected value. For the records where only the newest one counts — a body measurement for one day, or one exercise on one day — the new value replaces the standing one, and the coach tells you what it displaced. Correcting a record does not change what the plan said last week.
• Retract something you reported. Ask the coach to retract the relevant athlete-reported record when the right result is removal rather than replacement.
• Stop all access. Revoke Long Run Hybrid Coach in Intervals.icu. That ends future reads and writes; it does not by itself delete what is already held. Revoking first costs you nothing: a deletion request is email, and your athlete id finds the account without a working connection.

Everything else here needs no separate support request: your connection is the identity check.

2. Reaching a person, and asking for your data by email

Email: tingcctwai@gmail.com. It reaches the developer directly and it is private, so it is the right place for anything involving your health data, your training, or your account. The public issue tracker is for bugs and feature requests other people benefit from seeing; read section 3 before you post there.

Deleting your whole account is asked for here, and an export can be too. Deletion cannot be undone, so it is not left to the conversation:

1. Write to tingcctwai@gmail.com, say whether you want a copy of your data or its deletion, and include your Intervals.icu athlete id — the number in your own Intervals.icu URL.
2. You get a reply asking for a screenshot of your Intervals.icu Settings page showing that athlete id and Long Run Hybrid Coach among the applications you have authorized. One screenshot, no back and forth. If you cannot reach that page, say so — the athlete id is enough.
3. You will never be asked for a password, an API key, or an authorization token. They are not needed for either route and will not be read.
4. For a copy: the archive is sent only to the address that made the request. For a deletion: the operator checks your written request and the deletion scope, asks for clarification if needed, and replies with the observed result. A second confirmation email is not a fixed required step.

There is no guaranteed response time. Anything you can do yourself, above, is faster than waiting.

If you think you have found a security or privacy vulnerability, do not describe it publicly. Email it instead.

3. What must never go in a public issue

The issue tracker is public and permanent. Do not post — and you will never be asked for:

• health, training, or plan content, including screenshots of it;
• an Intervals.icu athlete id, an owner id, an access token, or a token fingerprint;
• passwords, OAuth credentials, or API keys of any kind.

To identify your account, the opaque account reference printed in your own data export is enough. It is safe to quote in public and cannot be turned back into an account id.

4. What support can and cannot do

• An export in the conversation takes effect immediately, because you perform it. A deletion, and an export asked for by email, take as long as the reply does — see the response time above.
• Deletion reaches the whole account and every snapshot stored beside it, in one operation.
• Deletion does not reach workouts already written to your Intervals.icu calendar, and does not withdraw your Intervals.icu authorization. Both are yours to remove.
• No backup-retention window is promised. This product creates no routine backups.
• If you used the email route, that thread — your address, your athlete id, anything you attached, and any archive sent back — sits in a mailbox rather than in the service, so deleting your data does not reach it. Ask and it is deleted by hand.

5. If a deletion request cannot be completed yet

Three reasons are documented. You will be told which one, and you can clear the first yourself.

• A delivery has not finished. Intervals.icu may hold a workout the product has not reconciled. Retry the same delivery in the conversation, or check your calendar and clear the attempt, then say so in the thread.
• The account changed before deletion. The operator checks the updated scope against your written request and asks for clarification only if needed. A refused operation removes nothing.
• Your store is being moved. An operator is migrating it, and the request completes after the migration does.

6. If you can no longer connect

The conversation identifies you by your Intervals.icu sign-in, so once you revoke it or lose that account, an export in the conversation needs you to re-authorize, even briefly. A deletion does not: ask by email, where your athlete id is enough to find the account, with a Settings screenshot if you can still reach that page. Know the limit of that route: outside the conversation there is no proof of ownership this service can evaluate by itself, so the check is a person reading what you sent, and this product does not claim to stop someone impersonating you.

7. Not medical support

Long Run Hybrid Coach is a training-planning tool. It does not diagnose, treat, or monitor anything, and this page is not a medical channel. Pain, illness, or unusual symptoms are for qualified medical care, not for the coach and not for an issue.

Long Run Hybrid Coach is an independent project and is not affiliated with, endorsed by, or sponsored by Garmin, Intervals.icu, Apple, or any other device or platform provider. Garmin and Intervals.icu are trademarks of their respective owners.

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